Shipping policy
Shipping Policy – Zayd's Department Store
At Zayd's Department Store, we are committed to ensuring that your shopping experience is as smooth and convenient as possible. Our goal is to get your items to you quickly and in perfect condition. Please read our shipping policy below for detailed information on our processes.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed after 4:00 PM (local time) or on weekends/holidays will be processed the next business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs:
-
Standard Shipping
- Delivery time: 3-7 business days (within the continental U.S.)
- Cost: Calculated at checkout based on weight and destination.
-
Expedited Shipping
- Delivery time: 2-3 business days
- Cost: Calculated at checkout based on weight and destination.
-
Overnight Shipping
- Delivery time: 1 business day (next-day delivery if ordered before 12:00 PM local time)
- Cost: Calculated at checkout based on weight and destination.
International Shipping
- We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination.
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's progress on our shipping partner’s website.
- If you have any questions or issues with tracking, feel free to contact our customer service team.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have restrictions on shipping, such as hazardous materials, perishables, or items requiring special handling. If your order contains restricted items, we will notify you prior to shipping.
Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Free standard shipping may be available on orders over a certain amount. Please check our website or contact customer service for eligibility.
Order Modifications & Cancellations
- Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes after an order has been shipped.
Missing or Damaged Items
- If your order arrives damaged or is missing items, please contact us within 7 days of receiving your package. We will assist you in resolving the issue promptly.
- Please keep all packaging and product materials in case we need to file a claim with the shipping carrier.
Customer Service
For any questions about shipping or order status, please feel free to reach out to our customer service team at:
Email: tzdepartment@gmail.com
Phone: 1-267-716-9915 (Mon-Fri, 9 AM - 5 PM EST)
We appreciate your business and are here to help make your shopping experience a positive one. Thank you for choosing Zayd's Department Store!
Shipping Policy – Zayd's Department Store
At Zayd's Department Store, we are committed to ensuring that your shopping experience is as smooth and convenient as possible. Our goal is to get your items to you quickly and in perfect condition. Please read our shipping policy below for detailed information on our processes.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed after 4:00 PM (local time) or on weekends/holidays will be processed the next business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs:
-
Standard Shipping
- Delivery time: 3-7 business days (within the continental U.S.)
- Cost: Calculated at checkout based on weight and destination.
-
Expedited Shipping
- Delivery time: 2-3 business days
- Cost: Calculated at checkout based on weight and destination.
-
Overnight Shipping
- Delivery time: 1 business day (next-day delivery if ordered before 12:00 PM local time)
- Cost: Calculated at checkout based on weight and destination.
International Shipping
- We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination.
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's progress on our shipping partner’s website.
- If you have any questions or issues with tracking, feel free to contact our customer service team.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have restrictions on shipping, such as hazardous materials, perishables, or items requiring special handling. If your order contains restricted items, we will notify you prior to shipping.
Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Free standard shipping may be available on orders over a certain amount. Please check our website or contact customer service for eligibility.
Order Modifications & Cancellations
- Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes after an order has been shipped.
Missing or Damaged Items
- If your order arrives damaged or is missing items, please contact us within 7 days of receiving your package. We will assist you in resolving the issue promptly.
- Please keep all packaging and product materials in case we need to file a claim with the shipping carrier.
Customer Service
For any questions about shipping or order status, please feel free to reach out to our customer service team at:
Email: tzdepartment@gmail.com
Phone: 1-267-716-9915 (Mon-Fri, 9 AM - 5 PM EST)
We appreciate your business and are here to help make your shopping experience a positive one. Thank you for choosing Zayd's Department Store!